Crafter’s Companion has posted a statement on its facebook page stating that “we will allow anyone who bought this stamp to request a refund or a credit on their account. Please contact us with proof that you own this stamp at firstname.lastname@example.org and we will provide you with more information on how to claim your refund”.
From the screenshot.
Crafter’s Companion takes potential Intellectual Property infringement very seriously. Over the 13 years of the business, we have defended our Patents, Trademarks and Design Registration many times around the world and therefore have great empathy with what Marco Fiorilli and the other copyright holders are going through. This is why we, as soon as we first became aware of the situation last month, have been so keen to try and reach a fair and amicable agreement retrospectively with the copyright holders of any suspected image.
There has been much chatter over the weekend regarding our post on Friday and the image by Marco Fiorilli which inspired Sheena’s SteamPunk Woman stamp. We had agreed on a collaboration with him for this image in mid-November but now, as is his prerogative which we respect, Marco has decided that he doesn’t want his image to be used at all. The majority of this stamp’s sales were made between its launch in October 2016 until March 2017, and although we are aware that, legally, there is no requirement for us to do this, as an act of goodwill, we will allow anyone who bought this stamp to request a refund or a credit on their account. Please contact us with proof that you own this stamp at email@example.com and we will provide you with more information on how to claim your refund.
We would like to make it clear that we have done everything in our power to make contact and make agreements with the image-holders of the other eight stamps we mentioned on Friday and want to clarify that all are covered by agreements, including full terms under the Fair Usage Policy, and we thank them for their blessing. We must re-iterate to all our customers that Crafter’s Companion allows all Sheena Douglass stamps (bar the Steampunk Woman design) to be used by you under the terms of our Fair Usage Policy, so please ignore any social chatter to the contrary. This includes the eight stamps that we communicated that we have removed from sale going forward as per our agreements with the image holders. The only stamp in our entire portfolio that is not covered by this Fair Usage Policy is the Steampunk Woman stamp.
Throughout this entire process, our main concerns have been with both the image-holders and our customers, to ensure that we keep their best interests at heart and that, ultimately, there is a fair resolution for all concerned. We would like to thank everyone who has supported us in this unfortunate situation that we have unwittingly found ourselves in.