Silhouette gives accurate information to customers regarding its latest update

Silhouette has issued a message to customers experiencing problems regarding its latest update.

Read the press release


Many of you have been encountering problems and we apologize. We want to provide the most up-to-date and accurate information on the status of the actions being taken on our end. 

What has occurred the last few weeks 

• At the end of May, we migrated servers behind-the-scenes. 
• While the websites themselves are up and running, we are currently addressing some communication issues between the new server and Silhouette Studio. 

Important information 

• During the migration, none of your designs were lost or deleted. 
• We are working to reconnect you to all your designs. This is currently our top priority. We will email you to let you know when the fix for this is implemented. 
• Designs will not automatically import into Silhouette Studio, but they can be manually downloaded from the store. See: “How to access your designs.” 

What we’re doing now 

• We are currently fixing the communication between the server and the software. No software update will be necessary to implement the fixes. 
• Our teams are testing all ongoing adjustments to the server to ensure that we are providing a solution for all known issues.
How to access your designs 

1. Visit
2. Log in to your Design Store account. 
3. Click on the desired design. This will download a folder containing the design and its license to your device. 
4. Navigate to your downloads folder, open the zip file, and double-click the Studio file inside. 
5. Your design will open in Silhouette Studio, ready for your next project. 


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