Coronavirus/ COVID-19: To be on the safe side, our drivers will be asking everyone they deliver to if they’re self-isolating, so please don’t be offended if you’re asked Tesco specifies as it releases its procedures to deliver groceries during the coronavirus(COVID-19) outbreak

In regards to the Coronavirus (COVID-19) outbreak, here is Tesco’s statement to online shopping customers.

Read the statement.

Changes you may notice during the current COVID-19 outbreak

We understand what a worrying time this is, so we want to make sure that essentials are available to as many customers as possible, and that we can keep delivering to you safely. We’re also working with Public Health England to get their latest advice, so we can prepare for any further developments.

Grocery buying limits
To help everyone have access to the essentials, we may put some common-sense buying limits on certain products – you’ll be able to see buying limits on the individual product pages. We’ll do our best to keep shelves stocked up but at times, we may have low or no availability of some items. Of course, where possible, we’ll pick a suitable substitute for you which you can choose to keep or ask your driver to take back.

Booking a delivery slot
As there may be more customers than normal booking deliveries, you may find that there aren’t as many slots available, so it’s a good idea to try and book further ahead. Don’t forget, you can make amends to your order up until 11.45pm on the day before your delivery.

If you’re a Delivery Saver customer on a paid plan, we’ll still be opening priority Easter slots on Monday 16 March. But demand for slots will be exceptionally high, so please book your slots as early as you can.

Deliveries and advice if you are self-isolating
We want to deliver to you as safely as possible, so please let us know if you’re in self-isolation by telling us in the delivery instructions box when you order online. To be on the safe side, our drivers will be asking everyone they deliver to if they’re self-isolating, so please don’t be offended if you’re asked.

Following the Government’s advice on preventing the spread of COVID-19, if you’re self-isolating, your driver won’t be able to come into your home. But to help make things easier, although we have a bagless policy, we’ll provide clean shopping bags which your driver will use to pack your shopping for you at your door. Lastly, to avoid having to touch our signature touchpad devices, your driver will ask if you’re happy with everything and then sign the order for you.

We hope that this information has been helpful and we’ll do our best to keep your online shopping experience as smooth as possible.

Zoe Evans
UK Customer Engagement Centre

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